Sydenham Privacy

1. Data We Gather

Sydenham collects and processes a range of personal information, including:

2. How Sydenham Uses Your Information

Sydenham uses your personal information for the following purposes:

• Sydenham Service (Contract Fulfilment):
  • Processing and managing your Sydenham vehicle rental bookings and agreements. Verifying your identity and confirming you meet Sydenham rental requirements. Facilitating Sydenham vehicle collection and return processes. Processing payments and administering deposits and charges.
• Sydenham Customer Communication (Legitimate Interest/Contract Performance):
  • Sending booking confirmations, itinerary updates, and important rental details for reservations made with Sydenham. Responding to your questions and providing customer support related to bookings and stays. Notifying you of changes to Sydenham services or policies.
• Promotions (Consent/Legitimate Interest):
  • Sending promotional offers, newsletters, and service updates where you have consented or where Sydenham has a legitimate interest. You can opt out at any time.
• Sydenham Improvement (Legitimate Interest):
  • Analyzing website usage to refine user experience and platform functionality. Conducting research to optimise Sydenham's vehicle fleet and service offerings.
• Regulatory Compliance (Statutory Obligation):
  • Meeting Sydenham's legal, regulatory and tax obligations. Preventing fraud and maintaining service security. Resolving disputes and applying Sydenham's terms and conditions.

3. Sydenham Information

Sydenham may share your personal information with:

• Sydenham Providers: Third-party companies that assist Sydenham in delivering its services, such as payment processors, IT support providers, and maintenance contractors. These providers are contractually bound to protect your data.

Sydenham does not sell your personal information to third parties for marketing purposes.

4. Sydenham Security

Sydenham implements appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Measures include encryption, access controls, secure servers, and regular security assessments. No internet transmission or electronic storage can be guaranteed to be completely secure.

5. Data Retention — Sydenham

Sydenham retains your personal information only for as long as needed to achieve the purposes for which it was collected, including meeting legal, accounting, or reporting requirements. Retention periods differ by the category of information and the processing context.

6. Your Rights at Sydenham

Under UK data protection law, Sydenham grants you these rights:

• Sydenham Access Rights: Request a copy of the personal information Sydenham holds about you.

To exercise these rights, please contact Sydenham using the details below.

7. Cookies and Analytics

Sydenham's website uses cookies and similar technologies to support your web browsing, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.

8. Sydenham Amendments

Sydenham may update this Privacy Policy periodically to reflect changes in its practices or legal requirements. Updates will be posted on this page with a revised Last Updated date. Sydenham encourages you to review this policy regularly.

9. Contact Sydenham

For questions about this Privacy Policy or our data practices, please contact Sydenham: